Company: Veroly (online home & décor)
Applicable to UK customers.
1. Your statutory rights
You have legal rights when you buy goods online in the UK:
Under the Consumer Contracts Regulations 2013 you can cancel most online purchases within 14 calendar days of receiving the goods (the “cooling-off period”).
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After notifying us of cancellation you then have up to a further 14 days to return the goods.
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If the goods are faulty, not as described or unfit for purpose, the Consumer Rights Act 2015 gives you the right to a refund, repair or replacement. For example, you have up to 30 days to reject faulty goods and claim a full refund.
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These rights apply even if the item was purchased in a sale.
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This policy does not reduce or remove your statutory rights — it explains how we handle returns, exchanges and refunds in line with the law.
2. Returns & Exchanges: Change of mind
If you change your mind and wish to return goods (not faulty) purchased online:
You must tell us within 14 days of you receiving the goods.
Then you have up to another 14 days to send them back to us.
Goods must be returned in the condition you received them (unused, with original packaging) unless you have inspected them as necessary.
You are responsible for the cost of return shipping unless stated otherwise.
We will issue your refund within 14 days of either receiving the goods back or receiving proof of postage, whichever is sooner.
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We will refund your money using the same payment method you used to pay, unless you agree otherwise.
Items not eligible for change-of-mind returns
Custom-made or personalised items (since they are made to your specification).
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Perishable goods, sealed items with intimate hygiene or safety risk once unsealed.
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Items excluded by our own policy will be clearly marked at the point of purchase.
3. Returns: Faulty, not as described or unfit goods
If the goods are faulty, damaged, not as described or unfit for purpose:
You must report the issue to us as soon as you realise it.
If you report the issue within 30 days of receiving the goods, you are entitled to a full refund.
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If more than 30 days but under 6 months, you are entitled to a repair or replacement. If that fails you may ask for a refund.
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We will cover the cost of the return shipping if the item is faulty or not as described.
Refunds for faulty goods will be issued within 14 days of us being satisfied the goods are faulty and return received.
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4. How to return or exchange
Contact our Customer Support team at: help@verolyhome.com with your order number, item(s) and reason for return or exchange.
We will provide you with instructions for return shipping and relevant address.
Pack items carefully (in original packaging if available).
Once we receive the goods and check them, we’ll process your exchange or refund as applicable.
5. Refunds
Refunds will be made to the same payment method used when you placed the order, unless otherwise agreed.
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The amount refunded will include the cost of the goods plus any standard delivery charges initially paid by you (if applicable under the law).
If you arranged your own return shipping (for change-of-mind returns) that cost is not refundable unless specified.
6. Timeframes & conditions
Change-of-mind returns: Notify within 14 days of receipt; return within further 14 days.
Faulty items: Full refund if reported within 30 days; repair or replacement up to 6 months etc.
Items must be unused (unless faulty), with original packaging and all accessories.
We reserve the right to refuse returns that do not meet these conditions or are returned damaged without proper packaging.
7. Additional points & exclusions
We may offer exchanges or store credit at our discretion.
If you return part of a multi-item order, any delivery cost applied may be adjusted (if you originally paid for combined shipping).
This policy applies to purchases made on Veroly and shipped to UK addresses.
Your statutory rights remain unaffected.
8. Contact us
If you have any questions about our returns, exchanges or refunds policy, please contact:
Email: help@verolyhome.com
We’re here to help — our aim is to ensure a smooth and reassuring process aligned with the values of our brand.