At Veroly, we believe that beauty should arrive with care — thoughtfully packaged, safely delivered, and always worth the wait.
This Shipping Policy explains how we handle delivery times, costs, and international orders for your peace of mind.
Processing Times
All orders are processed within 1–3 business days after payment is confirmed.
During peak periods or holidays, processing times may extend slightly, but we’ll always notify you if delays occur.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
As a brand that works with selected international suppliers, our products are shipped directly from verified partners around the world.
Estimated delivery times:
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United Kingdom & Europe: 7–14 business days
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North America: 10–20 business days
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Rest of the world: 10–25 business days
Please note that these are estimates and may vary due to customs clearance, local postal delays, or unforeseen circumstances beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and product weight.
Occasionally, we offer free shipping promotions, which will be clearly displayed on our website.
We do not charge additional handling fees.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link.
You can monitor your shipment at any time through that link.
If tracking information is delayed, please allow up to 5 business days for updates to appear after dispatch.
Customs, Duties, and Taxes
International orders may be subject to customs duties or import taxes, depending on your country’s regulations.
These fees are not included in the product price or shipping cost, and are the responsibility of the customer.
We recommend contacting your local customs office for more information.
Incorrect Addresses or Failed Deliveries
Please ensure that your delivery address is complete and accurate before confirming your order.
We cannot be held responsible for delays or losses due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, we may charge a reshipping fee to send it again.
Lost or Delayed Packages
If your order appears lost or delayed, please contact us at help@verolyhome.com with your order number.
We’ll reach out to our logistics partners to investigate and resolve the issue promptly.
If a package is confirmed lost, you are eligible for a replacement or full refund, depending on your preference.
Multiple-Item Orders
Because we work with various trusted suppliers, your items may arrive in separate packages.
This allows for faster delivery of each product while maintaining our standards of quality and safety.
Changes and Cancellations
Once an order has been processed, we may not be able to modify or cancel it.
If you wish to request a change, please contact us within 24 hours of placing your order.
We’ll do our best to accommodate your request whenever possible.
Contact Us
For shipping-related questions, please reach out to:
Email: help@verolyhome.com
Veroly Ltd., London, United Kingdom